Diagnosis and Treatment
As a modern clinic, we aim to provide the right care, the right way. Whether its a doctor calling you directly at home or an exam in our clinic, we are here to care for you. It's so simple you could already have made a booking. Let us take the stress out of taking care of yourself.
There are a few things that require you to be in the same room as the doctor. When these come up, we are happy to make an appointment to see you. We do, however, not offer emergency or urgent care services. If you require these please contact your local urgent care centre or emergency room.
Vancouver Urgent and Primary Care Centres
Our Team
Dr Claire Rawson
Dr. Claire Rawson is the Medical Director of Kariba Health and one of our full time physicians. She qualified in South Africa at the University of Cape Town and has been working in Canada since 2006. She has a wide range of experience including six years working at BC Children’s Hospital and a post graduate Diploma in Practical Dermatology from the University of Cardiff.
As a nominatee for the "My Family Doctor Award" from the BC College of Family Physicians and with experience in rural and urban medicine, emergency room work and community based family practice, we are proud to have her lead our team. She also provides Botox for treatment of migraine and cosmetics and accepts referrals for dermatology assessment with a special interest in Dermatology.
Reina Imai
Reina Imai is the Primary Medical office assistant and office manager. She has obtained her BA in Psychology from UBC and is currently furthering her studies in the domain of research. She also volunteers at the Centre for Infant Cognition at UBC as well as at BC Children's Hospital. Her aspiration is to become a clinical psychologist working predominantly with youth.
.Born in Japan, and raised in Indonesia, she has travelled around the world experiencing many diverse cultures. As the first staff member of the Kariba team, she shares our values and has a strong passion for assisting in providing optimal and ongoing patient care.
Dr Jessica Briggs
Dr. Jessica Briggs is originally from Victoria but has been a resident of Kitsilano for the past 7 years while completing her medical school and residency training at UBC. She is excited to be joining the team at Kariba Health.
Dr Samantha Man
Dr Samantha Man is our newest physician. Originally from Calgary, she trained at McMaster University in Ontario. She practises full scope family practice, but also has a special interest in dermatology and pediatrics.
Dr Matthew Schultz
Dr. Matthew Schultz completed his undergraduate degree at the University of Regina and his medical degree at the University of Saskatchewan. He then continued to move farther west for my Family Medicine Residency Program at the University of Alberta. Now he's part of Kariba Health in Vancouver! He looks forward to serving you and your family with an evidence-based, full-scope Family Medicine practice.
Carlee Cater
Carlee Cater is a Registered Nurse who joins us a few days a week. She is available to book to discuss many concerns, like a Kariba Health 811.
Caitlyn Cater
Caitlyn Cater is also a Registered Nurse and helps out with everything from baby checks to immunisations. She will often be who calls you with results.
Tiffany Chiu
Tiffany brings another wonderful enthusiastic voice to our phones and face to the clinic. We are beyond happy to have her on the team.
Wendy Wang
Wendy Wang joins us to help on the phones and around the clinic in general. Look out for her on your next call.
FAQ
We do get a lot of questions about our clinic and the care we provide. We hope this list of the most common is helpful
- Is Kariba Health taking new patients?
- Kariba Health is currently at capacity for new patients. We anticipate adding more capacity but at this time we are full. We believe in keeping our numbers a little lower to provide the best care to each patient that we can.
- What if I need something requiring in-person care?
- All in-person appointments must be preceded by a virtual consultation. This is for our safety and yours. We will also send you a covid screening questionaire prior to your visit. Masks are of course manditory and only the patient (or patient and one guardian) can be accommodated.
- "Do you have my Results from x?"
- Our front of house staff are not permitted to discuss results over the phone. This includes results from Specialists. If we receive results which are urgent, we will call you to discuss as soon as possible. You can also register for MyCareCompass to check your own results
- "When will my doctor call?"
- Please be ready for your call 10 mins before and up to 20 mins after the time given. Having the doctor run late is frustrating, so we do our best to allocate the correct amount of time to each booking. As this is just a best guess, however, we might run a little ahead or behind.
- Lifelabs
- All lifelab requesitions are sent directly to their central intake. You can simply visit your nearest lifelabs with your care-card and they will have the tests on file.
- "I missed my appointment. Can I call back?"
- All of our appointments are booked for a specific timeslot during the day, with no overlap. This means that if you miss your appointment you will need to make a new appointment. Please see our Cancellation Policy below
- "What happens when you are unavailable?"
- We understand that sometimes you can’t wait to be seen. On those occasions we recommend that you choose from one of the many urgent or emergency facilities available. The details of treatments or results will be sent to us so that we can continute to provide you with the very best longterm care.
- Life Threatening
- Do you think you are having a heart attack or stroke? Dial 911 immediately or have someone take you to your closest emergency room.
- Urgent Mental Health Issue
- We believe that a family doctor is a fantastic way to treat mental health concerns. There might be times, however, when we are unable to address a more urgent need and in those cases, we recommend the fantastic "Access and Assessment centre" at Vancouver General Hospital.
- Other Urgent
- Have you broken a leg, need stitches, having an asthma attack? Go to your local urgent care centre.
Other Useful Links
Accountability
As a team we work to be transparent, efficient and accountable. We ask the same from you as patients as you are an integral part of your health care team. Booking, results, follow up and referrals are all done through our online form. You book your own appointment and choose the reason for the visit at that time. We aim to offer you the best in modern health care.
Cancellation Policy
Every timeslot in the day is booked for one patient encounter with no overlap or double bookings. This helps keep us as on time as possible. As such we ask that you give us a minimum of 24 hours notice for cancellations. Failure to let us know (also known as a "no-show") wastes the slot which we could otherwise allocate to another patient. Our fee for no-show is the standard $50.
