Diagnosis and Treatment
As a modern clinic, we aim to provide the right care, the right way. Whether its a doctor calling you directly at home or an exam in our clinic, we are here to care for you. It's so simple you could already have made a booking. Let us take the stress out of taking care of yourself.
There are a few things that require you to be in the same room as the doctor. When these come up, we are happy to make an appointment to see you. We do, however, not offer emergency or urgent care services. If you require these please contact your local urgent care centre or emergency room.
Vancouver Urgent and Primary Care Centres
Our Team
Dr Claire Rawson
Dr. Claire Rawson is the Medical Director of Kariba Health and one of our full time physicians. She qualified in South Africa at the University of Cape Town and has been working in Canada since 2006. She has a wide range of experience including six years working at BC Children’s Hospital and a post graduate Diploma in Practical Dermatology from the University of Cardiff.
As a nominatee for the "My Family Doctor Award" from the BC College of Family Physicians and with experience in rural and urban medicine, emergency room work and community based family practice, we are proud to have her lead our team. She also provides Botox for treatment of migraine and cosmetics and accepts referrals for dermatology assessment with a special interest in Dermatology.
Reina Imai
Reina Imai is the Primary Medical office assistant and office manager. She has obtained her BA in Psychology from UBC and is currently furthering her studies in the domain of research. She also volunteers at the Centre for Infant Cognition at UBC as well as at BC Children's Hospital. Her aspiration is to become a clinical psychologist working predominantly with youth.
.Born in Japan, and raised in Indonesia, she has travelled around the world experiencing many diverse cultures. As the first staff member of the Kariba team, she shares our values and has a strong passion for assisting in providing optimal and ongoing patient care.
Runnzey Tadiosa
Runnzey is our newest member and we are delighted to have her join the team. She brings many years of experience in customer service and it shows. She forms a key part of our support team and we are all happy to have her.
Aya Cottle
Since joining the clinic, Aya has grown into the role of Senior MOA by striving to provide the best care while promoting a positive and enthusiastic work environment. Her professional attitude and constant energy have made her a huge part of our team. On her days off, she enjoys baking, hosting games nights or relaxing at home with her cat.
Dr Vito Zou
Dr Zou is one of the more recent additions to the team. More details coming soon, but we are very happy to have his positive energy in the clinic.
Dr Manraj Athwal
Dr Athwal is another new addition as we've grown to cater to more patients. We are extremely happy to have him and look forward to adding more details here soon.
Dr Christina Campbell
Dr Campbell has been with us for a while now and we know that our patients love to see her. She brings a depth of knowledge and experience that we are very grateful to have in our team
Dr Carlie Germain
Dr Germain is another of our more senior and experienced doctors to have more recently joined the team. She has a wide experience from across the province which she uses to bring even more care to our patients.
FAQ
We do get a lot of questions about our clinic and the care we provide. We hope this list of the most common is helpful
- Is Kariba Health taking new patients?
- Kariba Health is currently at capacity for new patients. We anticipate adding more capacity but at this time we are full. We believe in keeping our numbers a little lower to provide the best care to each patient that we can.
- What if I need something requiring in-person care?
- All in-person appointments must be preceded by a virtual consultation. This is for our safety and yours. We will also send you a covid screening questionaire prior to your visit. Masks are of course manditory and only the patient (or patient and one guardian) can be accommodated.
- "Do you have my Results from x?"
- Our front of house staff are not permitted to discuss results over the phone. This includes results from Specialists. If we receive results which are urgent, we will call you to discuss as soon as possible. You can also register for MyCareCompass to check your own results
- "When will my doctor call?"
- Please be ready for your call 10 mins before and up to 20 mins after the time given. Having the doctor run late is frustrating, so we do our best to allocate the correct amount of time to each booking. As this is just a best guess, however, we might run a little ahead or behind.
- Lifelabs
- All lifelab requesitions are sent directly to their central intake. You can simply visit your nearest lifelabs with your care-card and they will have the tests on file.
- "I missed my appointment. Can I call back?"
- All of our appointments are booked for a specific timeslot during the day, with no overlap. This means that if you miss your appointment you will need to make a new appointment. Please see our Cancellation Policy below
- "What happens when you are unavailable?"
- We understand that sometimes you can’t wait to be seen. On those occasions we recommend that you choose from one of the many urgent or emergency facilities available. The details of treatments or results will be sent to us so that we can continute to provide you with the very best longterm care.
- Life Threatening
- Do you think you are having a heart attack or stroke? Dial 911 immediately or have someone take you to your closest emergency room.
- Urgent Mental Health Issue
- We believe that a family doctor is a fantastic way to treat mental health concerns. There might be times, however, when we are unable to address a more urgent need and in those cases, we recommend the fantastic "Access and Assessment centre" at Vancouver General Hospital.
- Other Urgent
- Have you broken a leg, need stitches, having an asthma attack? Go to your local urgent care centre.
- Not Covered by MSP
- Some services we offer are not covered by MSP. The list of fees can be found here
Other Useful Links
Accountability
As a team we work to be transparent, efficient and accountable. We ask the same from you as patients as you are an integral part of your health care team. Booking, results, follow up and referrals are all done through our online form. You book your own appointment and choose the reason for the visit at that time. We aim to offer you the best in modern health care.
Cancellation Policy
Every timeslot in the day is booked for one patient encounter with no overlap or double bookings. This helps keep us as on time as possible. As such we ask that you give us a minimum of 24 hours notice for cancellations. Failure to let us know (also known as a "no-show") wastes the slot which we could otherwise allocate to another patient. Our fee for no-show is the standard $50.
Kariba will not tolerate any form of abuse directed towards our staff, patients, or service providers. Individuals found to have been involved in any form of abuse will be removed from our clinic.
Contact Information
Here are all the best ways for you to find us. Please feel free to reach out if you need anything
- Physical
- 2675 Arbutus Street
- Vancouver, BC
- V6J 3Y4
