Diagnosis and Treatment
As a modern clinic, we aim to provide the right care, the right way. Whether it is a physician calling you directly at home, secure virtual care, or an in-person exam in our clinic, our team works together to make care efficient, thorough and sustainable.
There are a few things that require you to be in the same room as the doctor. When these come up, we are happy to make an appointment to see you. We do, however, not offer emergency or urgent care services. If you require these please contact your local urgent care centre or emergency room.
Vancouver Urgent and Primary Care Centres
Our Team
Dr Claire Rawson
Dr. Claire Rawson is the Medical Director of Kariba Health and one of our full-time physicians. She qualified in South Africa at the University of Cape Town and has been working in Canada since 2006. Her experience includes six years at BC Children’s Hospital, community family practice and rural medicine, as well as a postgraduate Diploma in Practical Dermatology from the University of Cardiff.
As a nominee for the “My Family Doctor Award” from the BC College of Family Physicians, Dr. Rawson is known for her patient-centred care and collaborative style. She provides Botox for migraine and cosmetic indications and accepts referrals for dermatology assessment, with a special interest in medical and cosmetic dermatology. She is committed to mentoring clinicians and building a supportive, team-based practice.
Reina Imai
Reina Imai is our primary Medical Office Assistant and office manager. She completed her BA in Psychology at UBC and is currently furthering her studies in research. She also volunteers at the Centre for Infant Cognition at UBC as well as at BC Children’s Hospital. Her aspiration is to become a clinical psychologist working predominantly with youth.
.Born in Japan and raised in Indonesia, she has travelled around the world experiencing many diverse cultures. As the first staff member of the Kariba team, she shares our values and has a strong passion for assisting in providing optimal and ongoing patient care. Reina helps keep the clinic organized and supportive so clinicians can focus on patient care.
Runnzey Tadiosa
Runnzey is one of the newer members of our team and we are delighted to have her. She brings many years of experience in customer service and it shows. She plays a key role in supporting our clinicians and creating a welcoming, calm front-of-house experience.
Dr Christina Campbell
Dr Campbell has been with us for a while now and our patients love to see her. She brings a depth of knowledge and experience that we are very grateful to have in our team, and she values collaborative care and continuity for her patients.
Noelee Hilton
Noelee is back with us part time, helping to keep the clinic running as smoothly as possible. She brings a happy smile and professional conduct to all she does, and we are so glad to have her back on the team.
Marsha Hesby
Many of our patients will attest to the difference that Marsha has made to the quality of care offered by Kariba Health. She is a nurse with more experience than we could ever hope for and has time and patience for the most challenging of situations.
Aya Cottle
Since joining the clinic, Aya has grown into the role of Senior MOA by striving to provide the best care while promoting a positive and enthusiastic work environment. Her professional attitude and constant energy have made her a huge part of our team. She is closely involved in training new staff and helping to refine our clinic workflows. On her days off, she enjoys baking, hosting games nights or relaxing at home with her cat.
Dr Chris Hull
Dr Hull bio.
Dr Bahar Najafi Larijani
Dr Najafi Larijani bio.
Dr Simone Chiang
Dr Chiang bio.
Dr Nick Scrivens
Dr Scrivens bio.
FAQ
We do get a lot of questions about our clinic and the care we provide. We hope this list of the most common is helpful
- Is Kariba Health taking new patients?
- Kariba Health is currently at capacity for new patients. We anticipate adding more capacity in the future. We intentionally keep our panel sizes a little smaller so we can provide the best care possible to each patient.
- "Do you have my Results from x?"
- Our front of house staff are not permitted to discuss results over the phone. This includes results from Specialists. If we receive results which are urgent, we will call you to discuss as soon as possible. You can also register for MyCareCompass to check your own results.
- "When will my doctor call?"
- Please be ready for your call 10 mins before and up to 20 mins after the time given. Having the doctor run late is frustrating, so we do our best to allocate the correct amount of time to each booking. As this is just a best guess, however, we might run a little ahead or behind.
- Lifelabs
- All LifeLabs requisitions are sent directly to their central intake. You can simply visit your nearest LifeLabs with your CareCard and they will have the tests on file.
- Not Covered by MSP
- Some services we offer are not covered by MSP. The list of fees can be found here
- "I missed my appointment. Can I call back?"
- All of our appointments are booked for a specific timeslot during the day, with no overlap. This means that if you miss your appointment you will need to make a new appointment. Please see our Cancellation Policy below
- "What happens when you are unavailable?"
- We understand that sometimes you can’t wait to be seen. In those situations we recommend that you choose from one of the many urgent or emergency facilities available. The details of your treatment and results will usually be sent to us so that we can continue to provide you with the very best long-term care.
- Life Threatening
- Do you think you are having a heart attack or stroke? Dial 911 immediately or have someone take you to your closest emergency room.
- Urgent Mental Health Issue
- We believe that a family doctor is a fantastic way to treat mental health concerns. There might be times, however, when we are unable to address a more urgent need and in those cases, we recommend the fantastic "Access and Assessment centre" at Vancouver General Hospital.
- Other Urgent
- Have you broken a leg, need stitches, having an asthma attack? Go to your local urgent care centre.
Other Useful Links
Accountability
As a team we work to be transparent, efficient and accountable. We ask the same from you as patients, as you are an integral part of your health-care team. Booking, results, follow-up and referrals are managed through our online systems, designed to reduce administrative burden and keep information clear for everyone. You book your own appointment and choose the reason for the visit at that time. We aim to offer you the best in modern, team-based primary care.
Cancellation Policy
Every timeslot in the day is booked for one patient encounter with no overlap or double bookings. This helps keep us as on time as possible. As such we ask that you give us a minimum of 24 hours notice for cancellations. Failure to let us know (also known as a "no-show") wastes the slot which we could otherwise allocate to another patient. Our fee for no-show is the standard $50.
Kariba will not tolerate any form of abuse directed towards our staff, patients, or service providers. Individuals found to have been involved in any form of abuse will be removed from our clinic.
Contact Information
Here are all the best ways for you to find us. Please feel free to reach out if you need anything
- Physical
- 2675 Arbutus Street
- Vancouver, BC
- V6J 3Y4
